Flight or Baggage Delays

If your flight is delayed or canceled, local airport staff are in the best position to assist you. Remain calm, clear and polite and ask about sameday options, like flying via another African hub, such as Nairobi, with continuing service to Kilimanjaro airport. If you purchased your flights via Exito, please contact their emergency line for assistance at 970-237-4399.

• Contact Thomson Safaris with new flight details (airline, flight number and ETA):
  Weekdays during U.S. business hours: 800-235-0289 or 617-923-0426
  During off-hours text, call or leave a message at: 617-610-7790
  In Africa, text or call: +255-754-755-681
  

• Thomson Safaris will greet you at the airport and take you to your lodge.
  Catching up with your group may require a few extra logistics but will be doable. Good travel insurance will cover most fees associated with flight delays and trip interruption.
  

• In case of lost or delayed baggage:
  File a claim at the airport’s lost luggage office. Provide your claim information to the Thomson Safaris staff member at the airport. Your guide will keep you informed about the status of your bags.